FAQ's

How can I contact the CASAMAT online store?
We have at our clients disposal three means of contact:
- Contact form - link
- Customer Service Line: +351 253 782 865 (available Monday through Friday between 9h00 and 20h00)
- Email address - geral@casamat.eu

How is the return of an order processed in CASAMAT?
The return of the amount paid for ordered items is made in the same mode of payment. In the case of payments by credit card, the amount is refunded to the card account used to make the payment. With regard to payments by ATM, the customer is contacted by email and must send us a proof of the NIB (ATM receipt or proof of Homebanking, for example) of the account to which you want to see refunded the amount paid. In both cases, the refund of the amount paid may be made within a maximum period of 14 days.

What is the process for making an online purchase?
To make your purchase, simply add in the virtual shopping cart all the items you want to purchase. You should follow all the steps of the purchase so that it is completed successfully. If you are not already registered in the site casamat.eu you will be asked for personal data to register your order. This information is exclusively for CASAMAT to process your order. Once your purchase is complete, you will receive an automatic email confirming the transaction. After ordering online, CASAMAT will confirm its payment to begin the process of preparation and delivery of the merchandise. The expected date of delivery will be communicated to the customer via email after the completion of the order preparation process. In case the data is not correct you can immediately request its modification, or even, the cancellation of the purchase made.

How do I know if an item is available for delivery?
The articles presented for purchase online on the website are, for starters, available for delivery. It is, however, possible that there will be unavailability of stock in sporadic cases. In case of unavailability of the product and / or rupture of stock, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the amount paid, which is made in the same form of payment.

What are the payment methods on the CASAMAT website?
To pay for the purchases made at CASAMAT, the customer may use the following means: 1. ATM - Payment of Services (using the reference and entity made available after the order is completed). 2. Credit card. Visa 3. Mastercard credit card. 4. Paypal. and 5. Bank Transfer. Orders placed online will only be processed once their payment has been entered. The payment method is not available on delivery.

Can I cancel an order made online?
Orders placed online can be canceled at any time until delivery of the same, with the right to reimburse all amounts paid. For this purpose, you may send an email to geral@casamat.eu. Failure to pay the order within 3 business days after the date it was made implies the automatic cancellation of the order.

Are the products purchased at CASAMAT guaranteed?
CASAMAT offers you a wide range of products online and guarantees the maximum quality of them, and the products are marketed covered by a guarantee of two years, under the terms legally provided.
Once the product acquired during the legal warranty period has been found to be non-conforming, the customer must submit the complaint by sending the defective article through one of the means at his disposal:
- Through the page / contact form on casamat.eu;
- Sending registered letter to Rua Nova do Couteiro, 128; 4705-103, Braga, Portugal;
- Through the Customer Support Line +351 253 782 865 (available Monday through Friday between 9h00 and 20h00)

What is the delivery time for a purchase made online?
CASAMAT provides for the delivery of the ordered products, duly wrapped, within an average of 48 hours after confirmation of payment of the online order by the banking entity, except in situations where the ordered products are not available immediately or are articles by order. After confirming the payment of the order, the process of preparation of the order is begun. If there is any anomaly in the process, the customer will receive an email informing the status of the order. Deliveries are done during de week.

Does CASAMAT make deliveries in Açores e Madeira?
The products purchased on the site are delivered in Mainland Portugal and in the Madeira e Açores.

Is my data recorded on the CASAMAT site safe?
Casamat.eu is equipped with security systems in order to guarantee the protection of the data entered by users, as well as to prevent unauthorized access to data, improper use, dissemination, loss or destruction. CASAMAT guarantees the security, privacy and confidentiality of personal and other data provided by its customers at the time of registration, ordering and / or payment at casamat.markate.pt, and such data and information are to be used by CASAMAT for processing orders and billing. Unless otherwise objected to by the client, the data and information provided may be used by CASAMAT for promotional, advertising and / or marketing purposes, for which it will be handled and stored in the CASAMAT database duly registered with CNPD (National Commission for the Protection of Data). Customers have the right to access, rectify and cancel their data. With the option "My account", you can check or change your personal data, edit your address book or change your password. CASAMAT will not market or share its customer database with third parties. It is, however, your responsibility to ensure that the computer you are using is properly protected from harmful software, computer viruses and worms.

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